CONTACT US

Orders and Returns

To track your order click here. If you have questions about returns, you can open a ticket at support.planetkeiki.com.

Frequently Asked Questions

Check out our FAQ page for more information on our shipping and order fulfillment policies. You can also find information on product care and our production process.

Reach Out To Us

For all other inquiries, reach out to us on Facebook and we’ll get back to you very soon. Thanks!


COVID Announcement

COVID-19 update – we’re working at a reduced capacity, which means estimated fulfillment times for US orders is 15-20 business days
 
Due to the recent COVID-19 global pandemic, we’ve experienced some delays in our fulfillment times. Normally our estimated fulfillment times for our orders are between 2 to 7 business days, with the recent restrictions it has been delayed to 15 to 20 business days from the date of purchase.
 
We are a handmade goods company – so it takes us a bit longer to custom make your products. We promise it will be worth the wait! With the delayed fulfillment times, please allow up to 4 weeks to receive your order. Often it takes less time, but we don’t want you to be sad if it doesn’t reach you right away. You will get it!
 
Facilities in which the products are processed are not working at maximum capacity due to government-ordered restrictions. We do apologize for this inconvenience and we really appreciate your patience during these times. Thank you for giving us the opportunity to serve you!


Being a custom order small business, all sales are final, which means we don’t accept returns. For more information on our shipping and returns policy please visit: Shipping and Returns. If you have any other questions, please visit our FAQs page before opening a support ticket.


If you need additional assistance, visit support.planetkeiki.com. We will respond to your message within 24 business hours, excluding weekends and holidays.
 
Much love and many thanks now and for forever 💚
Planet Keiki |

11025 Westlake Dr, Charlotte, NC 28273
Customer Support: support.planetkeiki.com

Hours: Monday through Friday 10AM – 5PM
Email: [email protected]

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