***** COVID-19 update – we’re working at a reduced capacity, which means estimated fulfillment times for orders is up to 3 weeks ****
Due to the recent COVID-19 global pandemic, we’ve experienced some delays in our fulfillment times. Normally our estimated fulfillment times for our orders are between 2 to 7 business days, with the recent restrictions it has been delayed to 7 to 14 business days from the date of purchase.
We are a handmade goods company – so it takes us a bit longer to custom make your products. We promise it will be worth the wait! It takes us approximately 5 days to make your products, after which we will ship them out to you. With the delayed fulfillment times, please allow up to 3-4 weeks to receive your order. Often it takes less time, but we don’t want you to be sad if it doesn’t reach you right away. You will get it!
Facilities in which the products are processed are not working at maximum capacity due to government-ordered restrictions. We do apologize for this inconvenience and we really appreciate your patience during these times.
As always, all sales are final, which means we don’t accept returns. For more information on our shipping and returns policy please visit: Shipping and Returns. If you have any other questions, please visit our FAQs page before opening a support ticket.
If you need additional help, visit support.planetkeiki.com. We will respond to your message within 24 business hours, excluding weekends and holidays.
Thank you 💚