SHIPPING & RETURNS

Shipping Policy

Estimated shipping delivery times:

It will take 3-7 days to custom make your order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3-5 business days
  • Canada: 5-10 business days
  • International: 10-20 business days

Please allow a total time of up to 7 to 14 days after placing your order to receive your custom made goods.  

EXPECT LONGER DELIVERY DUE TO COVID-19. 

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If you didn’t receive your order after your carrier marked it delivered, be sure to let us know!

First check your shipping confirmation and ensure that you have entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at [email protected] with your order number. We’ll do our best to make it right!

Returns Policy

Please read carefully

ALL SALES ARE FINAL. Purchases on our site are custom made for each individual customer once the order has been placed. Therefore, we do not accept returns or exchanges if the customer needs a different size or color, or changes their mind. Please review our FAQ for more information on our return policy.

Once you click the “place order” button at checkout, it is not possible to edit or cancel your order. However, if you need to change some shipping details, like addresses, etc., please open a ticket at support.planetkeiki.com as soon as possible. We do not guarantee we can make these changes to your order, but we will do our best on a case-by-case basis.

Planet Keiki LLC has partnered with a high-end custom print fulfillment company, meaning orders are shipped out on our behalf. It is the Customer’s responsibility to file any claim with the mail carrier for a lost shipment if tracking indicates that the product was delivered. Unfortunately, if this is the case, we will not offer any refunds and will only resend the product at the customer’s expense.

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